Right of withdrawal

Right of Withdrawal

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Instructions on Withdrawal & Withdrawal Form
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A. Instructions on Withdrawal
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Introduction
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us, Yoztwinz (sole proprietor), Schlesier Straße 64, 76227 Karlsruhe, Germany, Tel: +49 172 7226017, Mail: support@yoztwinz.com, by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal
If you withdraw from this contract, we must repay all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
We bear the costs of returning such goods that can normally be returned to us by post due to their nature. You bear the direct costs of returning such goods that cannot normally be returned to us by post due to their nature (forwarding goods), which are estimated at a maximum of approximately €49.00 for each such item.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their quality, characteristics and functionality.

Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Linked/Financed Transactions
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender uses our cooperation with regard to the financing. If the loan has already been disbursed to us when the withdrawal becomes effective or upon return of the goods, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you wish to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal for it.

General Advice
1) Please avoid damaging and contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Please note: For real hair products, the right of withdrawal is excluded according to Section 312g (2) No. 3 of the German Civil Code (BGB) as soon as the hygiene seal has been opened or damaged. In this case, a return or refund is not possible for reasons of health protection and hygiene.

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B. Withdrawal Form
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If you wish to withdraw from the contract, please fill out this form and send it back.
To
Yoztwinz (sole proprietor)

Ali Atik
Schlesier Straße 64
76227 Karlsruhe
Germany
Tel: +49 172 7226017
Mail: support@yoztwinz.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for notification on paper)
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Date
(*) Delete as appropriate

Copyright notice: These instructions on withdrawal were created by the specialist lawyers of the IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de)

Status: 10.05.2026, 07:22:22