Terms and Conditions
GTC
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General Terms and Conditions with Customer Information
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Table of Contents
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1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Conditions
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Special Conditions for the Processing of Goods According to Specific Customer Requirements
10. Special Conditions for Assembly/Installation Services
11. Special Conditions for Repair Services
12. Redemption of Promotional Vouchers
13. Redemption of Gift Vouchers
14. Applicable Law
15. Place of Jurisdiction
16. Code of Conduct
17. Alternative Dispute Resolution
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter "GTC") of Yoztwins (sole proprietorship) (hereinafter "Seller") apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller regarding the goods displayed in the Seller's online shop. The inclusion of the Customer's own terms is hereby objected to, unless otherwise agreed.
1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated.
1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
2) Conclusion of Contract
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller but serve for the Customer to submit a binding offer.
2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the Customer can also submit the offer to the Seller by e-mail, post, or telephone.
2.3 The Seller can accept the Customer's offer within five days by
- sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or
- delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
- requesting the Customer to pay after placing their order.
If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms of use, viewable at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, viewable at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the Seller hereby declares acceptance of the Customer's offer at the time the Customer clicks the button that concludes the ordering process.
2.5 If the "Amazon Payments" payment method is selected, payment processing is carried out via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, viewable at https://pay.amazon.de/help/201751590. If the Customer selects "Amazon Payments" as the payment method during the online ordering process, they also issue a payment order to Amazon by clicking the button that concludes the ordering process. In this case, the Seller hereby declares acceptance of the Customer's offer at the time the Customer initiates the payment process by clicking the button that concludes the ordering process.
2.6 When ordering via the Seller's online order form, the contract text is stored by the Seller after the conclusion of the contract and transmitted to the Customer in text form (e.g., e-mail, fax, or letter) after the Customer sends their order. The Seller does not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller's online shop before sending their order, the order data will be archived on the Seller's website and can be accessed by the Customer free of charge via their password-protected user account by entering the corresponding login data.
2.7 Before placing a binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better identification of input errors can be the browser's magnification function, which magnifies the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.
2.8 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.
2.9 Order processing and contact usually take place via e-mail and automated order processing. The Customer must ensure that the e-mail address provided by them for order processing is correct, so that e-mails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered.
3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the Seller's cancellation policy.
4) Prices and Payment Conditions
4.1 Unless otherwise stated in the seller's product description, the prices given are total prices that include the statutory value-added tax. Any additional delivery and shipping costs will be stated separately in the respective product description.
4.2 The payment option(s) will be communicated to the customer in the seller's online shop.
4.3 If a payment method offered via the payment service "PayPal" is selected, payment processing is carried out by PayPal, whereby PayPal may also use the services of third-party payment service providers. If the seller also offers payment methods via PayPal where they make an advance payment to the customer (e.g., purchase on account or installment payment), they assign their payment claim to PayPal or to the payment service provider specifically appointed by PayPal. Before accepting the seller's assignment declaration, PayPal or the payment service provider appointed by PayPal conducts a credit check using the customer data transmitted. The seller reserves the right to refuse the customer the selected payment method in the event of a negative check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the customer can only make payment to PayPal or the payment service provider appointed by PayPal with debt-discharging effect. However, even in the event of a claim assignment, the seller remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits.
4.4 If the payment method "Sofortüberweisung" (instant bank transfer) is selected, payment processing is carried out by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden (hereinafter "Klarna"). To be able to pay the invoice amount via "Sofortüberweisung", the customer must have an online banking account activated for "Sofortüberweisung", identify themselves accordingly during the payment process, and confirm the payment instruction. The payment transaction is then carried out immediately by Klarna and the customer's bank account is debited. Further information on the payment method "Sofortüberweisung" can be found on the internet at https://www.klarna.com/sofort/.
4.5 If a payment method offered via the "Shopify Payments" payment service is selected, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to the customer in the seller's online shop. Stripe may use other payment services for payment processing, for which special payment conditions may apply, to which the customer may be separately informed. Further information on "Shopify Payments" can be found on the internet at https://www.shopify.com/legal/terms-payments-de.
4.6 If a payment method offered via the "Apple Pay" payment service is selected, payment processing is carried out by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland ("Apple"). The individual payment methods offered via Apple Pay will be communicated to the customer in the seller's online shop. Apple may use other payment services for payment processing, for which special payment conditions may apply, to which the customer may be separately informed. Further information on Apple Pay can be found on the internet at https://www.apple.com/de/apple-pay/.
4.7 If a payment method offered via the "Google Pay" payment service is selected, payment processing is carried out by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). The individual payment methods offered via Google Pay will be communicated to the customer in the seller's online shop. Google may use other payment services for payment processing, for which special payment conditions may apply, to which the customer may be separately informed. Further information on Google Pay can be found on the internet at https://pay.google.com/intl/de_de/about/.
4.8 If a payment method offered via the "Ratepay" payment service (e.g., Ratepay invoice, Ratepay prepayment, Ratepay direct debit, Ratepay installment payment) is selected, payment processing is carried out by Ratepay GmbH, Ritterstr. 12-14, 10969 Berlin, (hereinafter "Ratepay"), to whom the seller assigns their claim against the customer. Which Ratepay payment methods the seller offers in detail will be communicated to the customer on the seller's website. The customer can only make payment to Ratepay with debt-discharging effect. However, the seller remains responsible for general customer inquiries (e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits). Otherwise, the general payment terms and conditions of Ratepay apply, which can be accessed here: https://www.ratepay.com/legal-payment-terms/
4.9 If a payment method offered via the "Commerz Global Pay" payment service is selected, payment processing is carried out by the payment service provider Commerz Globalpay GmbH, Elsa-Brandström-Straße 10-12, 50668 Cologne, Germany (hereinafter: "Commerz Global Pay"). The individual payment methods offered via Commerz Global Pay will be communicated to the customer in the seller's online shop. Commerz Global Pay may use the services of third-party payment service providers for payment processing, for which special payment conditions may apply, to which the customer may be separately informed. Further information on "Commerz Global Pay" can be found on the internet at https://www.commerz-globalpay.com/de-de/loesungen/e-commerce.
4.10 If the SEPA direct debit payment method is selected, the invoice amount is due after a SEPA direct debit mandate has been issued, but not before the deadline for prior notification of payment has expired. The direct debit will be collected when the ordered goods leave the seller's warehouse, but not before the deadline for prior notification. Prior notification ("Pre-Notification") is any communication (e.g., invoice, policy, contract) from the seller to the customer announcing a debit by SEPA direct debit. If the direct debit is not honored due to insufficient funds or incorrect bank details, or if the customer objects to the debit, even though they are not authorized to do so, the customer must bear the fees incurred by the reversal of the respective credit institution if they are responsible for this. The seller reserves the right to carry out a credit check when selecting the SEPA direct debit payment method and to reject this payment method in the event of a negative credit check.
4.11 If the SEPA direct debit payment method is selected, the invoice amount is due after a SEPA direct debit mandate has been issued, but not before the deadline for prior notification of payment has expired. The direct debit will be collected when the ordered goods leave the seller's warehouse, but not before the deadline for prior notification. Prior notification ("Pre-Notification") is any communication (e.g., invoice, policy, contract) from the seller to the customer announcing a debit by SEPA direct debit. If the direct debit is not honored due to insufficient funds or incorrect bank details, or if the customer objects to the debit, even though they are not authorized to do so, the customer must bear the fees incurred by the reversal of the respective credit institution if they are responsible for this.
4.12 If the direct debit payment method is selected, payment processing is carried out by PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, whom the seller authorizes to collect claims on their behalf. PAYONE GmbH collects the invoice amount from the customer's bank account after a SEPA direct debit mandate has been issued, but not before the deadline for prior notification. Prior notification ("Pre-Notification") is any communication (e.g., invoice, policy, contract) to the customer announcing a debit by SEPA direct debit. If the direct debit is not honored due to insufficient funds or incorrect bank details, or if the customer objects to the debit, even though they are not authorized to do so, the customer must bear the fees incurred by the reversal of the respective credit institution if they are responsible for this. Even if the direct debit payment method via PAYONE GmbH is selected, the provider remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits.
4.13 If the "PayPal Direct Debit" payment method is selected, PayPal collects the invoice amount from the customer's bank account on behalf of the seller after a SEPA direct debit mandate has been issued, but not before the deadline for prior notification has expired. Prior notification ("Pre-Notification") is any communication (e.g., invoice, policy, contract) to the customer announcing a debit by SEPA direct debit. If the direct debit is not honored due to insufficient funds or incorrect bank details, or if the customer objects to the debit, even though they are not authorized to do so, the customer must bear the fees incurred by the reversal of the respective credit institution if they are responsible for this.
4.14 If the "Direct Debit via Ratepay" payment method is selected, payment processing is carried out by Ratepay GmbH, Ritterstr. 12-14, 10969 Berlin (hereinafter "Ratepay"). The customer issues a SEPA direct debit mandate to Ratepay and instructs their credit institution to honor due direct debits. The customer must ensure sufficient funds in their current account. If the current account does not have the required funds, the account-holding credit institution is not obliged to honor the direct debit. Ratepay reserves the right to carry out a credit check. If payment by direct debit is permitted to the customer, payment processing is carried out by Ratepay, to whom the seller assigns their payment claim. The customer can only make payment to Ratepay with debt-discharging effect. Nevertheless, the seller remains responsible for general customer inquiries (e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits). Otherwise, the general payment terms and conditions of Ratepay apply, which can be accessed here: https://www.ratepay.com/legal-payment-terms/#ratepay-lastschrift
4.15 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing for credit card payments is carried out in cooperation with PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, whom the seller authorizes to collect claims on their behalf. PAYONE GmbH debits the invoice amount from the customer's specified credit card account. The credit card is debited immediately after the customer's order is submitted in the online shop. Even if the credit card payment method via PAYONE GmbH is selected, the seller remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits.
4.16 If the credit card payment method via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and to refuse this payment method in the event of a negative credit check.
4.17 If the "easyCredit Installment Purchase" payment method is selected, payment processing is carried out by TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter "TeamBank AG"), to whom the seller assigns their payment claim. Before accepting the seller's assignment declaration, TeamBank AG conducts a credit check using the transmitted customer data. The seller reserves the right to refuse the customer the "easyCredit Installment Purchase" payment method in the event of a negative check result. If the "easyCredit Installment Purchase" payment method is approved by TeamBank AG, the customer must pay the invoice amount to TeamBank AG under the conditions set by the seller and communicated to the customer in the seller's online shop. In this case, the customer can only make payment to TeamBank AG with debt-discharging effect. However, even in the event of a claim assignment, the seller remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits. In addition, the General Terms and Conditions for easyCredit Installment Purchase apply, which can be accessed on the internet at https://www.easycredit-ratenkauf.de/marketingmaterial-schulung/allgemeine-geschaeftsbedingungen/.
4.18 If the "CreditPlus Financing" payment method is selected, payment processing is carried out by Creditplus Bank AG, Augustenstraße 7, 70178 Stuttgart (hereinafter "Creditplus Bank"), to whom the seller assigns their payment claim. Before accepting the seller's assignment declaration, Creditplus Bank conducts a credit check using the transmitted customer data. The seller reserves the right to refuse the customer the "CreditPlus Financing" payment method in the event of a negative check result. If the "CreditPlus Financing" payment method is approved by Creditplus Bank, the customer must pay the invoice amount to Creditplus Bank under the conditions set by the seller and communicated to the customer in the seller's online shop. In this case, the customer can only make payment to Creditplus Bank with debt-discharging effect. However, even in the event of a claim assignment, the seller remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, cancellation declarations and submissions, or credits.
5) Delivery and Shipping Conditions
5.1 If the seller offers shipping of the goods, delivery will be made within the delivery area specified by the seller to the delivery address provided by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the transaction.
5.2 For goods delivered by freight forwarder, delivery is "curbside", i.e., to the public curbside closest to the delivery address, unless otherwise stated in the shipping information in the seller's online shop and unless otherwise agreed.
5.3 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of sending the goods if the customer effectively exercises their right of withdrawal. For the return costs, in the event of an effective exercise of the right of withdrawal by the customer, the provisions made in the seller's cancellation policy apply.
5.4 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer as soon as the seller has delivered the item to the forwarder, carrier or other person or institution designated to carry out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon delivery of the goods to the customer or a person authorized to receive them. Notwithstanding this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the customer in the case of consumers as soon as the seller has delivered the item to the forwarder, carrier or other person or institution designated to carry out the shipment, if the customer has commissioned the forwarder, carrier or other person or institution designated to carry out the shipment and the seller has not previously named this person or institution to the customer.
5.5 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only if the non-delivery is not the fault of the seller and the seller has concluded a specific hedging transaction with the supplier with due diligence. The seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.
5.6 If the seller offers the goods for pickup, the customer can pick up the ordered goods at the address specified by the seller during the business hours specified by the seller. In this case, no shipping costs will be charged.
6) Retention of Title
If the seller makes an advance payment, they reserve ownership of the delivered goods until the purchase price owed has been paid in full.
7) Liability for defects (warranty)
Unless otherwise stipulated in the following provisions, the statutory provisions on liability for defects shall apply. Deviating from this, the following applies to contracts for the supply of goods:
7.1 If the customer acts as an entrepreneur,
- the seller has the choice of the type of supplementary performance;
- for new goods, the limitation period for defect claims is one year from the delivery of the goods;
- the limitation period does not recommence if a replacement delivery is made within the scope of liability for defects.
7.2 If the customer acts as a consumer, the following restriction applies to contracts for the supply of used goods: The limitation period for claims for defects is one year from the delivery of the goods, if this has been explicitly and separately agreed upon between the parties and the customer was specifically informed of the shortening of the limitation period before submitting his contractual declaration.
7.3 The limitations of liability and reductions of periods regulated above do not apply
- to claims for damages and reimbursement of expenses by the customer,
- in the event that the seller has fraudulently concealed the defect,
- for goods that have been used for a building in accordance with their usual use and have caused its defectiveness,
- for any existing obligation of the seller to provide updates for digital products, in contracts for the supply of goods with digital elements.
7.4 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
7.5 If the customer acts as a merchant within the meaning of § 1 HGB, he is subject to the commercial duty to inspect and give notice of defects in accordance with § 377 HGB. If the customer fails to comply with the notification duties regulated therein, the goods shall be deemed to have been approved.
7.6 If the customer acts as a consumer, he is requested to complain about goods delivered with obvious transport damage to the delivery agent and to inform the seller thereof. If the customer fails to do so, this has no effect whatsoever on his statutory or contractual claims for defects.
8) Liability
The seller is liable to the customer for all contractual, quasi-contractual and statutory, including tortious claims for damages and reimbursement of expenses as follows:
8.1 The seller is liable without limitation on any legal grounds
- in case of intent or gross negligence,
- in case of intentional or negligent injury to life, body or health,
- based on a guarantee promise, unless otherwise stipulated in this regard,
- based on mandatory liability, such as under the Product Liability Act.
8.2 If the seller negligently breaches a material contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless unlimited liability exists in accordance with the preceding paragraph. Material contractual obligations are obligations that the contract imposes on the seller in terms of its content to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose observance the customer can regularly rely.
8.3 In all other respects, the seller's liability is excluded.
8.4 The foregoing liability provisions also apply with regard to the seller's liability for its vicarious agents and legal representatives.
9) Special conditions for the processing of goods according to specific customer specifications
9.1 If, according to the content of the contract, the seller owes, in addition to the delivery of goods, also the processing of the goods according to specific customer specifications, the customer must provide the seller with all content required for the processing, such as texts, images or graphics, in the file formats, formatting, image and file sizes specified by the seller and grant the seller the necessary rights of use for this purpose. The customer is solely responsible for the procurement and acquisition of rights to this content. The customer declares and assumes responsibility for having the right to use the content provided to the seller. In particular, he ensures that no third-party rights are violated, especially copyrights, trademark rights and personal rights.
9.2 The customer indemnifies the seller from claims of third parties that they may assert against the seller in connection with an infringement of their rights by the seller's contractual use of the customer's content. The customer also bears the necessary costs of legal defense, including all court and attorney's fees at the statutory rate. This does not apply if the infringement of rights is not attributable to the customer. In the event of a claim by third parties, the customer is obliged to immediately, truthfully and completely provide the seller with all information necessary for the examination of the claims and a defense.
9.3 The seller reserves the right to refuse processing orders if the content provided by the customer for this purpose violates legal or official prohibitions or public morality. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, offensive, youth-endangering and/or violence-glorifying content.
10) Special conditions for assembly/installation services
If, according to the content of the contract, the seller owes, in addition to the delivery of goods, also the assembly or installation of the goods at the customer's premises, as well as any necessary preparatory measures (e.g. measurement), the following applies:
10.1 The seller performs his services at his discretion personally or through qualified personnel selected by him. The seller may also make use of the services of third parties (subcontractors) who act on his behalf. Unless otherwise stated in the seller's service description, the customer has no right to choose a specific person to perform the desired service.
10.2 The customer must provide the seller with all information necessary for the provision of the owed service completely and truthfully, unless the procurement of such information falls within the scope of the seller's duties according to the content of the contract.
10.3 After the conclusion of the contract, the seller will contact the customer to arrange an appointment for the owed service. The customer ensures that the seller or the personnel commissioned by him has access to the customer's relevant facilities at the agreed appointment.
10.4 The risk of accidental loss and accidental deterioration of the sold goods passes to the customer only upon completion of the assembly work and handover to the customer.
11) Special conditions for repair services
If the seller owes the repair of a customer's item according to the content of the contract, the following applies:
11.1 Repair services are performed at the seller's place of business.
11.2 The seller performs his services at his discretion personally or through qualified personnel selected by him. The seller may also make use of the services of third parties (subcontractors) who act on his behalf. Unless otherwise stated in the seller's service description, the customer has no right to choose a specific person to perform the desired service.
11.3 The customer must provide the seller with all information necessary for the repair of the item, unless the procurement of such information falls within the scope of the seller's duties according to the content of the contract. In particular, the customer must provide the seller with a comprehensive description of the error and inform him of all circumstances that may be the cause of the identified error.
11.4 Unless otherwise agreed, the customer must send the item to be repaired to the seller's place of business at his own expense and risk. The seller recommends that the customer take out transport insurance for this purpose. Furthermore, the seller recommends that the customer send the item in suitable transport packaging to reduce the risk of transport damage and to conceal the contents of the packaging. The seller will inform the customer immediately of obvious transport damage so that the customer can assert his rights, if any, against the carrier.
11.5 The return of the item is at the customer's expense. The risk of accidental loss and accidental deterioration of the item passes to the customer upon handover of the item to a suitable transport person at the seller's business premises. At the customer's request, the seller will take out transport insurance for the item.
11.6 The customer can also bring the item to be repaired to the seller's place of business himself and pick it up from there again, if this results from the seller's service description or if the parties have made a corresponding agreement thereon. In this case, the above provisions on the bearing of costs and risks for shipping and return shipping of the item apply accordingly.
11.7 The aforementioned provisions do not restrict the customer's statutory rights regarding defects in the event of the purchase of goods from the seller.
11.8 For defects in the repair service rendered, the seller is liable according to the provisions of statutory liability for defects.
12) Redemption of promotional vouchers
12.1 Vouchers that are issued free of charge by the seller as part of promotional campaigns with a specific period of validity and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
12.2 Individual products may be excluded from the voucher campaign, if a corresponding restriction results from the content of the promotional voucher.
12.3 Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.
12.4 Several promotional vouchers can be redeemed for one order.
12.5 If the promotional voucher refers to a specific value and not to a percentage discount, the value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
12.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.
12.7 The credit of a promotional voucher is neither paid out in cash nor bears interest.
12.8 The promotional voucher will not be refunded if the customer returns goods paid for wholly or partly with the promotional voucher within the scope of his statutory right of withdrawal.
12.9 The promotional voucher is intended only for use by the person named on it. Transfer of the promotional voucher to third parties is excluded. The seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
13) Redemption of gift vouchers
13.1 Vouchers that can be purchased through the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.
13.2 Gift vouchers and remaining credit from gift vouchers can be redeemed until the end of the third year following the year of voucher purchase. Remaining credit will be credited to the customer until the expiry date.
13.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.
13.4 Gift vouchers can only be used for the purchase of goods and not for the purchase of further gift vouchers.
13.5 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.
13.6 The credit of a gift voucher is neither paid out in cash nor bears interest.
13.7 The gift voucher is intended only for use by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
14) Applicable law
All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, to the exclusion of the laws on the international sale of movable goods. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.
15) Place of jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's place of business. If the customer has its registered office outside the territory of the Federal Republic of Germany, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the aforementioned cases, however, the seller is in any case entitled to appeal to the court at the customer's registered office.
16) Code of Conduct
- The seller has subjected himself to the codes of conduct of the German Advertising Council for advertising alcoholic beverages, which can be viewed online at https://werberat.de/leitfaden-zum-werbekodex-des-deutschen-werberats/alkoholhaltige-getraenke/.
- The seller has subjected himself to the guidelines for "Google Customer Reviews", which can be viewed online at https://support.google.com/merchants/answer/14629803?hl=de&ref_topic=14629086.
17) Alternative Dispute Resolution
The seller is not obliged to participate in dispute resolution proceedings before a consumer arbitration board, but is willing to do so.
Copyright notice: These General Terms and Conditions were created by the specialist lawyers of IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de)
Status: 08.05.2026, 12:42:15
